3 Strike No Call/ No show Policy
Penalty: Permanent Ban from Online Ordering
As of August 26th, 2020, Greenleaf established a 3 Strike No Call/ No show Policy for online orders that are not picked up. When an order is placed, the medicine and time slot is reserved for you only. When orders are not picked up, it takes the opportunity away from another patient to place an order and purchase that medicine.
We understand that life happens, however, we need patients to call in to cancel those orders. This will help us provide our patients with a convenient and compassionate pick-up experience. If you call, make sure to get the Budtender’s name so that you can reference who you spoke with. By contacting us we will be able to hold your medicine for a maximum of 24 hours or cancel it, to avoid issuing a strike.
This means you will receive up to 3 strikes on No Call/ No Show orders before you are permanently banned from our online ordering and delivery programs. Keep in mind you can avoid this by cancelling your order on your own. Your first strike will inform you of our policy. The second strike will remind you of our policy and that your account will be banned for one week. The third and Final strike will result in a permanent ban!
We want to avoid banning patients at all cost however, we feel that this is a fair decision to ensure that all patients have access to the medicine and compassion that we all need. If you have any questions please refer to the Online Staff.