Frequently Asked Questions
Is CanPay free?
Yes, CanPay is free to signup for and free to use.
Is CanPay Secure?
Yes, CanPay employs the latest security technology. Additionally, your Payment PIN generated in the CanPay app can only be used one time and expires within 30 minutes after it is requested.
Why is an email address required?
Our system relies heavily on email communication to all customers. Your email address becomes your login to manage your account. An email address is also required to make updates to your account information and to provide the ability for you to review your transactions. It is also necessary to retrieve and/or change your PIN.
How long does it take for my CanPay Mobile Debit App to become active?
Once you have applied, the information that you provide will undergo a validation process. This process could take up to three business days. You will be notified of your CanPay account status and program details through subsequent email messages.
Is there a daily limit on my purchases with CanPay?
Yes, you are able to spend up to $500 per day with your CanPay debit account.
Is CanPay a gift card?
No, CanPay is a debit payment app that functions like other debit and credit cards in your wallet. A debit in the exact amount of the transaction is made to your checking account at the time of purchase.
Is CanPay ‘stored-value?’
No, you do not have to “store” or “load” funds into your CanPay account before you decide what you want to purchase. CanPay initiates a true debit to your regular checking account in the exact amount of your purchase when you make that purchase.
Do I have to pay a convenience fee?
No, there are no costs to you when you make payments with CanPay.
Can I use my CanPay debit app at any retailer?
CanPay can only be used at approved retailers. We are constantly expanding the retailers where you can use CanPay, but feel free to encourage your favorite retailer to sign-up for CanPay.
Why not just use my credit card?
The card brands and banks that issue your credit cards do not allow their cards to be used to make cannabis purchases, regardless of it is legal in your state or not. CanPay is the first debit payment app that can be used at cannabis retailers.
What is my CanPay PIN?
Your CanPay PIN is the 4-digit PIN you created when you joined CanPay.
How is my CanPay Mobile App used for payment?
We’ve partnered with ZipLine to deliver technology that enables you to link your checking account with the CanPay App so you can pay for your purchases electronically instead of using cash.