Frequently Asked Questions
Is CanPay free?
Yes, CanPay is free to signup for and free to use.
Is CanPay Secure?
Yes, CanPay employs the latest security technology. Additionally, your Payment PIN generated in the CanPay app can only be used one time and expires within 30 minutes after it is requested.
Why is an email address required?
Our system relies heavily on email communication to all customers. Your email address becomes your login to manage your account. An email address is also required to make updates to your account information and to provide the ability for you to review your transactions. It is also necessary to retrieve and/or change your PIN.
How long does it take for my CanPay Mobile Debit App to become active?
Once you have applied, the information that you provide will undergo a validation process. Most accounts are activated instantly.
Is there a daily limit on my purchases with CanPay? Yes, your spending limit will be visible to you on the App Home page when you login to the CanPay App.
Is CanPay ‘stored-value?’
No, you do not have to “store” or “load” funds into your CanPay account before you decide what you want to purchase. CanPay initiates a true debit to your regular checking account in the exact amount of your purchase when you make that purchase.
Do I have to pay a convenience fee?
No, there are no costs to you when you make payments with CanPay.
What is my CanPay PIN?
Your CanPay PIN is the 4-digit PIN you created when you joined CanPay.
How is my CanPay Mobile App used for payment? CanPay’s technology enables you to link your checking account with the CanPay App so you can pay for your purchases electronically instead of using cash.